What to do if you forget your password

If you forget your password you won’t be able to access eduMail or other secure Departmental systems or sites.

The simplest method to reset your password is to do it online. You will be provided with a new random password which must immediately be changed, in the Change Password screen.

Resetting your password online

  1. To reset your forgotten password, click on the Reset my forgotten my password link on the toolbar at the top.
  2. Enter your EduMail UserID in the EduMail UserID field.

  3. Click on Search.
  4. Enter the answers to your secret questions and click on the Reset Password button.

  5. Your new auto-generated password will appear.

  6. You must change this password immediately.
Warning - This portal is provided for DET personnel only.
Any attempted misuse of this portal will be severely dealt with under the full extent of the law.