What to do if you forget your password

If you forget your password you won’t be able to access eduMail or other secure Departmental systems or sites.
The simplest method to reset your password is to do it online. You will be provided with a temporary password which you must immediately change, in the Change Password screen.

Resetting your password online

  1. To reset your forgotten password, click on the I have Forgotten my Password link on the left hand side toolbar.
  2. Enter your User ID in the User ID field.

  3. Click onSearch.
  4. Enter the answers to your secret questions and your 4-digit PIN and click on the Reset Password button.

  5. When your new auto-generated password appears, copy it (to paste it into the Change Password screen).
    You should change your password immediately

  6. Click on the Change Password link
Warning - This portal is provided for DEECD personnel only.
Any attempted misuse of this portal will be severely dealt with under the full extent of the law.